Change Communications Manager - Project One

Change Communications Manager - Project One (IT Transformation Project)

12-month contract

Hybrid working

Slough based, with some UK travel required to our other site locations

KP Snacks is undertaking a transformational project to standardise and simplify processes and systems with an Infor ERP implementation. This, of course, involves a lot of change for our colleagues across our head office and operational sites.  

We’re looking for an experienced Change Communication Manager to be an integral part of the project team to effectively communicate changes to ways of working which will impact all our colleagues.

The Change Communication Manager will design and implement the communication strategy & plan for the transformation, delivering a consistent narrative across all channels in a timely and effective manner, tailored to the relevant audiences. This will include creating communication templates, creating and managing a communication library,  and tailoring communications for different audiences by site and function.

This role requires communication expertise and experience of enabling change through communication planning, delivery and evaluation. The Communication Manager is required to work as part of the change team and the wider business to introduce, facilitate effective training and embed new ways of working, in both systems and processes.

What’s in it for you?
We believe in rewarding our colleagues and helping them thrive. Here’s a flavour of what we offer:

• Annual salary of up to £60000 depending on experience.

• Annual bonus scheme, with a strong track record of overachievement

• £6000 car cash allowance.

• Comprehensive healthcare support – including Medicash Health Cash Plan or Private Healthcare, Digital GP, Best Doctors second opinion service and specialist cancer care

• KP Pension Plan – contribution matching up to 7% of your salary

• 25 days holiday, plus the option to buy more

• KP4ME – our online platform for benefits, discounts, wellbeing tools and more

What will you be doing?

This role will develop a communication needs analysis by site and by function to help inform the desirable and most effective channels of communication to take people with us on this change journey. They will also help establish the change vision, case for change, and crafting messages for different audiences.

Skills required include the setup, design and production of all of all communications including SharePoint, our established employee portal (KP4ME), digital screens etc. working alongside the existing communications team, and in accordance to KP Snacks and Intersnack Group Brand Guidelines.

The project phases inform the Communication Manager’s schedule with each phase having discrete milestones and deliverables.  The project phases include Plan, Business Process Walkthroughs, Build, System Integration Testing (SIT), User Acceptance Testing (UAT), Cutover & Post Go Live Support (PGLS).  Communication deliverables by phase are as follows:

Plan

• Onboarding to KP - Project One Template & Workstream - Change Strategy, Plan & Approach – Communication Strategy, Plan & Approach

Business Process Walkthrough

• Understand the Detailed Impact Analysis by L4 Process completed by the Functional Process Change Managers, reviewed with the Workstream Leads & Change Lead to inform the Communication Needs by workstream

• Revisit the Communication Strategy, Plan & Approach

• Create the templates appropriate for each channel of communication and media type to be tailored to audience in advance of content input from the Functional Process Change Managers

Build

• Manage the content development by the Functional Process Change Managers for consistent End User Communication Campaigns by Workstream, tailoring by site and function and ensuring consistency of the narrative across the project

System Integration Testing

• Manage End User Launch communication delivery and feedback

User Acceptance Testing

• Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns and feedback

Cutover

• Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns and feedback

Post Go Live Support (PGLS)

• Work with Change Ambassadors and HR in Site/Function to deliver communication campaigns and feedback

• Celebrate success of embedding change and adopting new ways of working for Project One!

• Ensure the Communication Library is up to date

• Capture feedback from the end users for communications with an ABCD – Achievements, Benefits, Concerns & Do Next

Who are we?
We’re KP Snacks, part of the Intersnack family. Across more than 30 countries, over 15,000 of us work together to make the snacks people love – from Hula Hoops to McCoy’s. In the UK, we’re a team of around 2,400 colleagues, based across seven sites and our Slough HQ. We’re proud of our close-knit culture, where we speak up, celebrate differences and push boundaries together.

We’re committed to inclusion
We’re building a workplace where everyone belongs. If you don’t tick every box, we’d still love to hear from you – your unique perspective could be just what we need. And if there’s anything we can do to make the process easier for you, just let us know.

We’d love to hear from you if you can bring:

• Communication Manager with a background in ERP or other large scale technology implementations. Experience in the manufacturing or FMCG sector would be an advantage 

• Communication Specialist able to effectively communicate changes to ways of working for a major systems & process implementation where there are significant software, technology, process and change management aspects 

• Communications lead for a large change programme, including planning, design and implementation of all change communication activities

• Exceptional written and oral communication skills for creating the narrative and using appropriate channels and media to communicate effectively to all colleagues

• Change communication planning, execution and monitoring, designed and delivered to support and manage organisational change

• Build and maintain strong, trusted and effective relationships with key stakeholders to further educate and learn how best to deploy for maximum impact 

• Collaborative approach to working within the organisation and the project team 

• Sensitive to the people aspects of the potential changes using appropriate communications language at all times 

• Living and breathing the change narrative to win hearts and minds through all aspects of communication

#LI-SC1 #LI-Hybrid